All instructions will be provided in the onboarding phase, after the service has been purchased. You will receive step by step instructions.
Setup and 1 month's service are both charged when you subscribe to the service. There is usually a 1 week gap from the day you purchase the campaign, to the day it actually goes live. This is the time it takes for our team to build out the entire campaign. So, for your second months recurring payment we delay that, so you get the full month of service for your month one's payment. As an example, if you purchased services on the 1st of the month, you would pay for both the setup fee and month one's service fee. Then, if we finish the campaign build-out on the 14th of the month (2 weeks later), your second months maintenance payment would be billed a month after that, a month apart from the initial day the campaign went live.
Ad campaigns can take 5-7 business days to be completed. This timeframe is considered from the time all required assets (videos, etc.) are provided to our team (not from the time the order is placed, or from the time the onboarding documents are completed.
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